Return Policy Marketplace RMA guidelines must be followed for processing all return requests
Unshipped Items Return Policy
- 25 % restocking fee will be charged for unshipped item returns without valid reason within 30 days of the original order being processed.
Shipped Items Return Policy
- For quality or other issues, the Buyer can request a refund or reshipment within 7 days after the end customer has received the item. The reshipment fee will be borne by the Seller.
Warranty Policy Marketplace RMA guidelines must be followed during after-sales servicesBeginning from the date of delivery, purchased products include a3month warranty.In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.
Please note that the warranty policy does not apply to the following situations:
- Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents, including but not limited to: burns, cuts, tears abrasions, scratches, watermarks, indentation or pet damage
- Damage resulting from unauthorized modifications, except with written approval from Seller
- Products not purchased through the Giga Cloud Marketplace
- Products with their own individual warranty policy
